Overview
Refund Policy
Last updated: August 2026
All sales are final. As a small, one-person studio, we're not able to offer general returns or refunds at this time — every piece is made and shipped by one person, and a self-serve return process isn't something we can support right now.
That said, if something arrives damaged, defective, or wrong, or if you need a different size, reach out — we want to make it right where we can.
Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, email us at ssalvation.studios@gmail.com within 7 days of delivery with your order details and a photo of the issue, so we can evaluate it and arrange an exchange.
If your exchange is approved, we'll cover return shipping — you won't be charged to send the item back.
Sizing exchanges
Sizing exchanges may be possible depending on current stock — email ssalvation.studios@gmail.com and we'll see what we can do. This isn't guaranteed and is handled case-by-case rather than as an automatic policy; you may be responsible for return shipping on a sizing exchange.
To be eligible for any exchange, the item must be unworn, unwashed, with tags attached, and in its original packaging.
Returns and refunds
Outside of damage, defects, or wrong items, we do not accept returns and do not offer refunds. Please review sizing and details carefully before ordering.
Questions about an order should be sent to us at ssalvation.studios@gmail.com.